Help
Sign in & Security

How do I update my personal details?

You can update your personal details by using the My Account section.

Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details to update.

My Account also allows you to update your Payment Details as well as change your email address and/or password.

I have forgotten my username and/or password

You need to contact our Customer Services team if you have forgotten your email address and/or your password.

Please fill in the form opposite or email customerservices@performgroup.com

Purchase process

What does my subscription include?

Your subscription to a LiveBasketball.TV Global Pass (monthly or annual) includes access to live & on-demand games from every major FIBA tournament including EuroBasket, AfroBasket, Americas Championships, FIBA Asia, as well as a selection of other leagues from around the world.

Some of our content is subject to geo restrictions, but you can check the geoblocking on the "Competitions" page. If you have any concerns about the availability of an event in your region or if it is covered by your subscription, please contact our customer services team.

How do I subscribe?

You need to create a personal account before gaining access to LIVEBASKETBALL.TV by following our simple registration process.

Click here to get started

Watching Live Content

What speed setting should I use for live content?

The LIVEBASKETBALL.TV player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection, however you may see some options if you are experiencing stream quality or performance issues and would like to manually control the bitrate.

 

What content is available in my region?

Most of our content is subject to geo blocking restrictions. Our schedules have handy tool tips that will explain any content restrictions to you, however, if you have any concerns about the availability of an event in your region please contact our customer services team prior to subscribing.

My Flash Player is not working, what do I do?

If the schedule page loads but you can't see the 'Click to Play' window, you may not have Adobe Flash Player installed on your PC.

Click here to Get Flash Player

If you already have Flash installed and reinstalling hasn't fixed the problem, you may need to perform a clean install of Flash.

My picture is breaking up, what can I do?

There are several steps that you may need to go through if you are having problems playing the content, so make sure you check all the following.

Enable JavaScript

If you are told to enable JavaScript for Click to Play streaming, please follow the instructions on this link.
http://activatejavascript.org/en/instructions
(This link will take you to a website outside LIVEBASKETBALL.TV. We are not responsible for content or software downloaded from external sites.)

Enable cookies

LIVEBASKETBALL.TV uses cookies to remember your details so that you remain logged in when navigating or returning to the site.  We also use some tracking cookies to help provide us with some information about our visitors so that we can improve our service.  For more information about our cookie policy please refer to our Privacy Policy.

If you would like to turn your cookies off or on please visit this link.
http://www.whatarecookies.com/enable.asp
(This link will take you to a website outside LIVEBASKETBALL.TV. We are not responsible for content or software downloaded from external sites.)

Security program settings

If you see a grey screen with no download button or error message displayed, it may be that your security program is blocking access as is not listed as a trusted site. Check your security program's settings to see how to do this.

The webpage does not appear to be updating?

To clear the cache, please follow these instructions (http://www.wikihow.com/Clear-Your-Browser's-Cache) depending on your web browser (If you are not sure what browser you are using, select 'Help' or 'About' from your menu bar).

(This link will take you to a website outside LIVEBASKETBALL.TV. We are not responsible for content or software downloaded from external sites.)

What is streaming?

Streaming allows you to play a program straight from LIVEBASKETBALL.TV, without you having to download the program to your hard drive first.

Simply choose an event and click Watch Now to play. Don't forget that you have to be online for the entire length of the program to play it.

To use streaming on your desktop computer you need to install Flash, a program which Adobe provide for Windows, Macintosh and Linux.

Click here to get the latest version for your computer.

(This link will take you to a website outside LIVEBASKETBALL.TV. We are not responsible for content or software downloaded from external sites.)

This streaming technology is similar to that used by other popular video sites, such as YouTube.

Can I watch LiveBasketball.TV on my mobile/tablet?

LiveBasketball.TV has been designed and built to work on most mobile and tablet devices. To help you find out if your device should be supported please see below supported devices.

Apple – iOS 4+

Android – 2+

We are always working to expand our range of supported devices and will update the information above as and when new devices or operating systems become available.

The live stream won’t play on my mobile device?

If you are struggling to get the live stream to play on your mobile device please try refreshing your cache memory on your devices browser and trying again.  In most cases this will resolve the issue but if not please refer to our status update at the top of this page to check if there are any problems with the live stream itself.  If all else fails, please contact our customer services team
Please note: We strongly recommend that where possible you use wi-fi to stream content from LIVEBASKETBALL.TV.  This will ensure you experience the best quality video and also avoid any data charges when using your mobile network.

Contact Us

If you require further help, complete the form below and we will aim to respond to your query as soon
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